White Glove Customer Service

White Glove Customer Service

We pride ourselves on delivering exceptional customer service with every interaction. Our white glove approach elevates the standard vending experience to a premium service relationship.

The Custom Vending Difference:

• Dedicated Account Manager: A single point of contact who understands your specific needs
• 24/7 Support Availability: Round-the-clock phone, email, and online portal access
• Proactive Communication: Regular updates on service visits, product changes, and industry trends
• Quarterly Service Reviews: Formal assessment of performance metrics and satisfaction
• Custom Reporting: Tailored reports on usage patterns, popular products, and service history
• Transparent Billing: Clear, detailed invoicing with no hidden fees
• Machine Customization: Ongoing adjustments to product mix based on feedback
• Employee Training: Optional sessions to familiarize your staff with machine features
• Feedback Implementation: Structured process to collect and act on suggestions

Response Time Commitments:

• Emergency issues: 4 hours or less
• Standard service requests: 24 hours or less
• Product requests: Implemented within 7 days when feasible