We pride ourselves on delivering exceptional customer service with every interaction. Our white glove approach elevates the standard vending experience to a premium service relationship.
The Custom Vending Difference:
Dedicated Account Manager: A single point of contact who understands your specific needs
24/7 Support Availability: Round-the-clock phone, email, and online portal access
Proactive Communication: Regular updates on service visits, product changes, and industry trends
Quarterly Service Reviews: Formal assessment of performance metrics and satisfaction
Custom Reporting: Tailored reports on usage patterns, popular products, and service history
Transparent Billing: Clear, detailed invoicing with no hidden fees
Machine Customization: Ongoing adjustments to product mix based on feedback
Employee Training: Optional sessions to familiarize your staff with machine features
Feedback Implementation: Structured process to collect and act on suggestions
Response Time Commitments:
Emergency issues: 4 hours or less
Standard service requests: 24 hours or less
Product requests: Implemented within 7 days when feasible
