Healthcare Facility Refreshment Revolution

Healthcare Facility Refreshment Revolution

Anne Arundel Medical Center

Challenge

A busy medical center needed 24/7 refreshment options for staff working long shifts, patients’ families during extended stays, and visitors throughout various waiting areas. They required reliable service, healthy options, and minimal maintenance demands on their facility staff.

Solution

Custom Vending LLC implemented:

• Strategically placed machines throughout the facility based on traffic analysis
• Special staff break room configurations with expanded healthy options
• Touchless payment options for improved hygiene
• Remote monitoring to ensure consistent stocking, especially during overnight hours
• Dedicated service representative for the facility with priority response

Results

• Staff satisfaction scores regarding break facilities improved by 42%
• 24/7 availability achieved with 99.7% uptime across all machines
• Decreased staff leave time as employees could access quality food without leaving campus
• Positive feedback from visitors regarding quality and variety of options
• Regular donation of a percentage of proceeds to the hospital’s patient care fund